Effective: January 1, 2025

 

1. Introduction

Courial, Inc. and its subsidiaries, including Courial (Thailand) Co., Ltd. (“Courial,” “we,” “our,” or “us”), are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or engage with our Services (delivery in the U.S. and transportation in Thailand).

 

By using Courial, you consent to the practices described here. This policy works together with our Terms of Service.

 

2. Information We Collect

We may collect the following categories of personal data:

• Personal Identification Information: Name, email, phone number, postal address, government-issued IDs (if legally required for age-restricted deliveries).

• Account Information: Username, password, profile details, verification data.

• Payment Information: Credit/debit card details, billing info (processed via secure third-party providers).

• Location Data: Geolocation information when using delivery or ride services.

• Usage Data: Order history, ride history, preferences, in-app interactions, logs, IP addresses.

• Device Information: Device identifiers, operating system, app version, browser type.

• User-Generated Content: Reviews, ratings, feedback, and uploaded materials.

• Communications: Emails, SMS, in-app notifications, and responses with Courial.

 

3. How We Use Your Information

We use your information for:

• Service Delivery: Matching you with independent Providers (Courials/Chauffeurs).

• Transactions: Processing payments, tips, surcharges, refunds, and receipts.

• Safety & Compliance: Verifying identities, enforcing safety standards (e.g., helmets, seatbelts), and complying with Thai and U.S. regulations.

• Communication: Sending confirmations, updates, promotions, and policy changes.

• Improvement: Analyzing patterns to enhance our platform, safety, and reliability.

• Legal Requirements: Meeting obligations under U.S. and Thai law, including recordkeeping.

 

4. Sharing Your Information

We may share your data with:

• Independent Providers (Courials/Chauffeurs): Limited details necessary to complete your delivery or ride.

• Service Providers: Third parties supporting payments, hosting, analytics, marketing, and customer support.

• Business Partners: Partners that integrate with Courial or co-offer promotions.

• Legal & Regulatory Authorities: When required to comply with laws, investigations, or government requests.

• Affiliates: Our subsidiaries and affiliates for internal operations.

 

We do not sell your personal information.

 

5. Data Security

We apply reasonable technical and organizational safeguards (encryption, access controls, monitoring) to protect your data. However, no method of transmission is 100% secure.

 

6. Data Retention

We retain your data as long as needed for service provision, legal compliance, dispute resolution, and fraud prevention. Data may be anonymized for analytics after retention ends.

 

7. Your Rights

Depending on your location (U.S., EU, Thailand, or elsewhere), you may have rights to:

• Access: Obtain a copy of your data.

• Correction: Update inaccurate information.

• Deletion: Request deletion of your personal data (subject to legal obligations).

• Restriction/Objection: Limit or object to processing.

• Portability: Request transfer of your data to another provider.

• Marketing Opt-Out: Manage your preferences for promotional communications.

 

To exercise these rights, email us at privacy@courial.com.

 

8. International Data Transfers

Your data may be transferred across borders (e.g., between the U.S. and Thailand). We ensure such transfers comply with applicable laws (e.g., GDPR, CCPA, Thai PDPA) through contractual safeguards.

 

9. Children’s Privacy

Courial’s Services are not directed to children under 13 in the U.S. or under personal data protection age thresholds in other regions (e.g., 20 in Thailand for contracts). We do not knowingly collect data from minors without parental/guardian consent.

 

10. Changes to This Privacy Policy

We may update this policy periodically. Changes are effective upon posting. Users will be notified via email, app notification, or website updates.

 

11. Contact Us

For questions about this policy or your data rights, contact:

 

Courial, Inc.

650 California Street

San Francisco, CA 94108, USA

support@courial.com

 

Courial Co., Ltd.

support@courial.com

 

Dedicated Privacy Contact: privacy@courial.com